ShopMitra Return & Refund Policy
customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. Please read this Return & Refund Policy carefully before placing an order. This policy should be read together with our Terms and Conditions, Privacy Policy, and Disclaimer.
1. Return Eligibility
- The item must be unused, unworn, and in its original condition.
- The product must be returned with its original packaging, tags, manuals, accessories, and free gifts (if any).
- A valid invoice or proof of purchase is required.
- The product must not be damaged due to misuse, negligence, or improper handling by the customer. ShopMitra reserves the right to reject return requests that do not meet these conditions.
2. European Union — 3-Day Cooling-Off Period
If your order is being shipped into the European Union, you have the right to cancel or return your order within 3 days of delivery, for any reason and without justification, in addition to the standard 30-day return window above.
To exercise this right, the item must still be returned unused, unworn, with tags, in its original packaging, and accompanied by your invoice or proof of purchase. International shipping and customs terms in Section 12 also appl
3. How to Request a Return
To initiate a return, please contact our Customer Support before sending the product.
Email: shamcsc83@gmail.com
Please include:
- Order Number
- Customer Name
- Registered Email Address
- Product Name
- Reason for Return
- Photos or videos (for damaged, defective, or incorrect products)
Returns sent without prior approval may not be accepted. Any personal information, photos, or videos you share with us for a return are handled in accordance with our Privacy Policy and used only to process your request.
4. Return Address
Karnataka, India
5. Damaged, Defective, or Incorrect Products
Please inspect your order immediately upon delivery.
If you receive:
- A damaged product
- A defective product
- An incorrect product
- Missing accessories or parts
Please notify us within 48 hours of delivery by emailing shamcsc83@gmail.com
To process your request, you may be asked to provide clear photographs or videos of:
- The product
- The packaging
- The shipping label
- The invoice
Failure to report within the specified timeframe may result in your claim being declined.
6. Non-Returnable Items
The following items are not eligible for return unless they are damaged, defective, or incorrectly delivered:
- Personal care and hygiene products
- Beauty and cosmetic products
- Food and beverages
- Customized or personalized items
- Digital products or downloadable software
- Gift Cards
- Clearance or final sale items
- Perishable goods
- Hazardous materials or flammable products
If you are unsure whether your item is eligible, please contact our Customer Support before placing your return request.
7. Exchange Policy
If you wish to exchange a product, you must first request a return.
Once the returned item passes our inspection and is approved, you may place a new order for the desired replacement product, or request store credit for the value of your return where offered. Exchanges are subject to product availability.
8. Return Shipping Charges
If the return is due to:
- A damaged product
- A manufacturing defect
- An incorrect product shipped by ShopMitra
ShopMitra will arrange or reimburse the return shipping cost where applicable.
For all other approved returns, customers are responsible for return shipping charge sunless otherwise stated.
If a return shipment is undeliverable, unclaimed, or refused at our return address due to incomplete or inaccurate information provided by the customer, ShopMitra is not responsible for any resulting delay, loss, or additional shipping cost.
9. Refund Process
After receiving your returned item, our quality inspection team will review it.
If the return is approved:
- Refunds will be processed within 7-10 business days
- Refunds will be credited to the original payment method whenever possible. If the original payment method is unavailable or unsupported for refunds (for example, an expired card), we will contact you to arrange an alternative refund method, such as bank transfer or UPI.
- Where a return is only partially approved (for example, missing accessories or a used component), we reserve the right to issue a partial refund reflecting the reduced value, and will explain the deduction to you.
- Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
If your return is not approved, we will inform you of the reason and, where applicable, arrange for the item to be shipped back to you at your cost.
10. Order Cancellation
Orders may be cancelled before they are shipped.
Once an order has been dispatched, it cannot be cancelled and must follow the Return Policy.
11. Fraud Prevention
To protect our customers and business, ShopMitra reserves the right to:
- Reject fraudulent or abusive return requests.
- Limit returns from accounts with excessive or suspicious return activity.
- Refuse refunds for products found to be intentionally damaged or altered after delivery.
12. International Orders
For international orders, return shipping times and refund processing may vary depending on the destination country and courier service
Customers are responsible for any customs duties, taxes, or import charges unless otherwise required by applicable law. EU customers should also refer to Section 2 above for their cooling-off rights.
13. Grievance Redressal
If you are not satisfied with how your return or refund request has been handled, you may escalate the matter to our Grievance Officer:
Near Water Tank, Huliyapur, Kushtagi Taluk, Koppal District, Karnataka – 583279, India
in accordance with the Consumer Protection (E-Commerce) Rules, 2020. If still un resolved, you may approach the National Consumer Helpline or file a complaint via the E-Daakhil portal (edaakhil.nic.in) under the Consumer Protection Act, 2019.
14. Changes to This Policy
ShopMitra reserves the right to modify this Return & Refund Policy at any time. Any updates will be posted on this page with the revised Effective Date.
15. Contact Us
If you have any questions regarding returns or refunds, please contact us:
ShopMitra Customer Support
Karnataka, India
you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.