At ShopMitra, we strive to deliver your orders quickly and safely across India. Below we outline our shipping terms and guidelines. Please read them carefully to know what to expect when you shop with us.
Free Shipping & Delivery Charges
- Free Delivery: We offer free shipping on all orders of ₹299 or more. This means no delivery fee is charged for eligible orders. (Many Indian retailers use a similar free‐shipping threshold.)
- Delivery Fee: For orders below ₹299, a flat delivery charge of ₹70 applies. This fee is inclusive of any applicable taxes and handling.
- Taxes & Fees: The delivery charge covers courier handling and taxes. No additional hidden fees will be collected on delivery.
Cash on Delivery (COD)
- Availability: Cash on Delivery (COD) is available only in select pincodes and for eligible order values. Not all areas support COD due to courier cash handling limits. If COD is not available for your address or order amount, you will be prompted to choose a prepaid payment option.
- COD Charges: ShopMitra may levy a COD handling fee (e.g. ₹30–50 per order) on top of the delivery fee. This fee compensates the extra cost of cash collection. (For example, some platforms charge a fixed COD fee such as ₹50.)
- COD Restrictions: We reserve the right to disable COD for certain orders (e.g. very large amounts or remote locations). If a delivery is refused or payment cannot be collected, future orders from the same address may not be eligible for COD.
Delivery Times & Pincodes
- Order Processing: Once you place an order, we process it immediately. Most in-stock items are shipped out from our sellers’ warehouses within 1–2 business days.
- Standard Delivery Estimates: ShopMitra aims to deliver in-stock items within 2–6 business days nationwide. In practice, delivery timelines tend to follow this pattern:Metro/Tier-1 Cities: ~2–4 business days
- Tier-2/3 Cities: ~4–7 business days
- Remote / Rural Areas: Up to 10–14 business days.
These are estimates; actual delivery may vary due to factors like courier schedules or high demand. - Special Locations: Deliveries to remote regions (e.g. islands, mountainous areas, or certain North East or ODA PIN codes) may take longer. Additional handling fees may apply for out-of-delivery-area shipments.
- Serviceability: We ship to most pincodes in India. You can check if your PIN is serviceable during checkout. If an address is not covered by our courier partners, we will notify you within 24 hours of order placement and cancel or refund the order.
- Note on Estimates: Delivery timelines are estimates only. Unexpected events (weather, holidays, strikes) can delay shipments. Please allow a few extra days beyond the estimated range for such cases. We will keep you updated if a delay occurs.
Packaging Standards
- Secure Packaging: Every product is carefully packed to protect it in transit. Generally, items are placed in sturdy boxes or padded envelopes and sealed with tape. Fragile items receive extra cushioning. For example, many stores use boxes wrapped in plastic and individual wraps inside.
- Variation by Seller: ShopMitra is a marketplace, so packaging may vary by seller. Each seller follows their own packaging standards, but all shipments are inspected and labeled with tamper-evident seals before dispatch.
Order Tracking
- Tracking Number: Once your order is shipped, you will receive a tracking ID by email and SMS. Use this ID to track your shipment.
- My Orders: You can also check real-time status in the “My Orders” section of our website or app. Tracking information is usually available 24 hours after dispatch.
- Courier Partners: We work with leading courier companies (e.g. Delhivery, FedEx, Xpressbees, etc.). The tracking link or updates will indicate which courier is handling your package.
International Shipping
- Within India Only: ShopMitra ships only within India. We do not currently offer international delivery. All orders must have an Indian shipping address.
Failed Delivery / Return to Origin (RTO)
- Delivery Attempts: Our courier partners will attempt delivery up to 3 times over 3 business days. They may also call or message to confirm availability.
- After 3 Attempts: If all attempts fail (e.g. no one is home to receive the package), the order is automatically cancelled and returned to the seller. You will receive a cancellation notice and a refund (if prepaid).
- Customer Responsibility: It is the customer’s responsibility to provide a correct address and to be available during the delivery window. ShopMitra is not liable for RTO caused by an incorrect address or the customer’s unavailability.
- Rescheduling: If you miss a delivery attempt, please contact our customer support within 24 hours. We may be able to reschedule delivery before the 3-attempt limit is reached.
Failed Delivery / Return to Origin (RTO)
- Return & Refund Policy: Any claims for lost or damaged items must follow ShopMitra’s [Return & Refund Policy] (link). Please file a claim through our customer service portal.
- Damaged Goods: If an item arrives damaged or tampered with, do not accept the package. Take photos of the damage and send them to us within 48 hours of delivery. We will arrange a replacement or refund per our policy.
- Lost Shipments: If an order does not arrive at all (or is marked returned by the courier), report it to us within a week so we can initiate a trace or refund.
Force Majeure / Liability
- Unforeseen Delays: ShopMitra is not responsible for delays caused by events beyond our control (e.g. extreme weather, political unrest, postal strikes, pandemics).
- Seller/Courier Responsibility: Each seller and courier partner is responsible for timely dispatch and delivery of their products under normal conditions. Our quoted delivery times are targets, not guarantees.
- Limitation of Liability: To the fullest extent permitted by law, ShopMitra’s liability is limited to re-shipment or refund of the order value. We are not liable for any indirect or consequential losses arising from shipping delays or failures.
Contact Us
If you have any questions about our shipping policy or an order’s delivery, please contact ShopMitra Customer Support:
- Email: support@shopmitra.com
- Phone: +919731778410 (toll-free, 9am–6pm IST)
- Live Chat: Available on our website during business hours.
Our team is happy to help clarify any shipping queries and ensure you have the best experience shopping with ShopMitra.
Sources: Our policy follows standard Indian e-commerce practices (e.g. delivery timelines and COD terms). For example, many online retailers estimate metro deliveries in 2–4 days and up to 10 days for rural areas, and they note that delays may occur due to uncontrollable factors. ShopMitra’s terms are designed to align with these industry norms.